Terms of Service

Welcome to TrustMyPets. By accessing or using our website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website.

1. Description of Service

TrustMyPets is an online pet care information platform that publishes articles, guides, and educational content about pet health, training, nutrition, grooming, behaviour, and emergency care. Our content is available in multiple languages and tailored to specific geographic regions.

2. AI-Generated Content Disclosure

TrustMyPets content is created using artificial intelligence language models with human editorial oversight. The expert personas listed on our website are AI-generated fictional characters, not real individuals. Each persona represents a specialist perspective modelled on real-world professional qualifications and standards in that field. No persona corresponds to an actual person, and no content on this site constitutes advice from a real licensed professional. For full details about our content creation process, please read our AI Disclosure page.

3. Medical Disclaimer

While our articles are created with specialist perspectives and reviewed by our editorial team, they are not a substitute for professional veterinary care. You should never disregard professional veterinary advice, delay seeking it, or discontinue treatment based on information found on TrustMyPets. Always consult a licensed veterinarian for your pet's specific health needs.

If your pet is experiencing a medical emergency, contact your local emergency veterinary hospital immediately.

4. Acceptable Use

You agree to use TrustMyPets only for lawful purposes and in a manner consistent with these Terms. You may not:

• Use our website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to our systems or infrastructure
• Interfere with or disrupt the operation of our website
• Scrape, harvest, or collect content from our website for commercial purposes without express written permission
• Reproduce, distribute, or create derivative works from our content without authorisation
• Use automated systems (bots, scrapers, crawlers) to access our website at a rate that could impair its functionality

5. Intellectual Property

All content, logos, graphics, design elements, and data on TrustMyPets are the property of TrustMyPets or its content suppliers and are protected by applicable intellectual property laws, including copyright, trademark, and database rights.

You may view, download, and print pages from our website for your own personal, non-commercial use, provided you do not modify the content and retain all copyright and proprietary notices. Any other use requires our express written permission.

6. User-Submitted Content

If you submit content to us (e.g., through our contact form, comments, or feedback), you grant TrustMyPets a non-exclusive, royalty-free, perpetual licence to use, reproduce, and publish that content in connection with operating our service. You represent that you have the right to submit such content and that it does not infringe any third party's rights.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites. Visiting linked sites is at your own risk, and we encourage you to review their terms and privacy policies.

8. Disclaimer of Warranties

TrustMyPets is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that:

• The website will be uninterrupted, timely, secure, or error-free
• The content will be accurate, complete, reliable, or current
• Any defects in the website will be corrected
• The website will be free of viruses or other harmful components

Your use of TrustMyPets is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, TrustMyPets, its owners, operators, and contributors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Your use of or inability to use the website
• Any content published on the website
• Any action taken or not taken based on information found on the website
• Unauthorised access to or alteration of your data
• Any harm to your pet arising from reliance on our content

This limitation applies whether the claim is based on warranty, contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless TrustMyPets, its owners, operators, and contributors from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the website, your violation of these Terms, or your infringement of any third party's rights.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. We encourage you to resolve any issues informally by contacting us before initiating formal proceedings.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

13. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of TrustMyPets after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Contact

If you have questions about these Terms of Service, please contact us:

• Email: [email protected]
• Contact form: /contact